Refund policy
Thank you for choosing to shop with us! As a small business, we truly appreciate your support and understanding of our policies.
All sales are final. We do not accept returns for refunds.
We offer store credit or exchanges only, subject to the terms outlined below.
Final Sale Items
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All sale and clearance items are final sale and are not eligible for return, exchange, or store credit.
Exchanges
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Apparel items may be exchanged for a different size only.
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Items must be unworn, unwashed, undamaged, and in original condition with all tags attached.
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A valid receipt is required for all exchanges.
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Exchanges must be requested within 30 days of the original purchase date.
*We reserve the right to refuse any exchange if the item shows signs of wear, damage, alteration, or does not meet the conditions listed above.
Store Credit
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Approved returns will be issued store credit only, provided in the form of a gift card.
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Store credit/gift cards have no cash value and may not be redeemed for cash.
Online Orders & Shipping
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For purchases made online or items requiring shipment back to us, the customer is responsible for all return shipping costs.
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Shipping charges are non-refundable.
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Shipping and processing times for issuing store credit or completing an exchange may vary.
How to Return or Exchange an Item
To return or exchange an item by mail, please send it to:
Country Grace Boutique
1357 Water Valley Parkway Suite 200
Windsor, CO 80550
We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during transit.
Questions
If you have any questions regarding this policy or concerns about a purchase, please contact us at:
Email: cggbvendor@gmail.com
Thank you for your understanding and for shopping small with us—we truly appreciate your support!